Terms and conditions
This agreement is between you, the user of HCI website(s), and HostelCulture International Limited (HCI).
These are the terms & conditions of service specifically related to booking tours via HCI sites.
You confirm that you are of legal age to lawfully use HCI web-sites & services, to enter into a contract and that you are solely responsible for all uses performed on said sites / services by you, even if on the behalf of another. All tours available to book are promoted by HostelCulture Experience Limited (HCE) and are operated by freelance tour guides who are in a contractual relationship with HCE.
FREE TOURS are operated on a tips-only basis whereby you can tip the tour guide what you feel like on the tour, but this is not obligatory. Tour guides are freelance guides and do not receive any income for these tours other than tips. The tours are for individual travellers and pre-booking is not necessary, however we strongly recommend doing so as pre-booking gives you priority on tours in the highly unlikely case that we cannot accommodate everyone on a particular tour. Individuals are expected to arrive to the meeting point no later than ten minutes before scheduled tour starting time. Available places are allocated on a first-come, first-served basis.
Groups of 7 or more people are subject to a per-person fee. Groups who book onto daily scheduled tours are not guaranteed their own private guide. It is highly recommended that groups schedule a private tour to guarantee touring together with a private guide. In such cases there is an option to tailor make the tour to best suit your group re. starting time, duration, general topics covered and the guide can even collect you from your accommodation provider or desired meeting point in the city centre where possible.
Groups of 7 or more people who book online, pay the entire amount due at point of booking. These bookings are subject to cancellation, participant number reduction, and refund terms as follows:
- Cancel for free up to 7 days (00:00am event destination time) before event date and receive a full refund. Cancel within 7 days (00:00am event destination time) of event date for 50% refund. Cancellations made within 2 days (00:00am event destination time) of event date are non-refundable. Cancellations can only be made via email to the address on your booking confirmation. Requests for full refunds within 7 days of the event date will be considered in light of certain circumstances, on a case by case basis, and fulfilled at our discretion.
- Groups of 7 or more people who make more than one booking, in a attempt to avoid the applicable fees, will be denied tour participation on arrival to the meeting point, should we suspect that this is the case. We reserve the right to uphold this policy at our sole discretion.
- Groups or individuals who book a private tour with us by means other than booking online, ie. by directly contacting us, will be informed of booking terms & cancellation policy at the outset of the booking procedure.
- The Backpacker Pub Crawl and certain other tours are paid tours, as specified.
- Free tours and spaces on free tours can be booked. Usually a valid credit or debit card is not required for booking on free tours, but may sometimes be required for booking a free tour and will not be charged unless in the event of your non-arrival without cancellation where clearly specified. There are no booking fees for making bookings for tours.
- To make a booking for a paid tour, you may be required to pay a partial deposit or the entire amount, at the point of booking. This is retained by HCI on behalf of HCE. You are responsible for paying the remaining balance (the remaining value of your booking after the deposit paid), where due, on arrival to the tour starting point.
Bookings for The Backpacker Pub Crawl, where the entire amount is paid online in advance, are subject to cancellation and refund terms as follows:
- Cancel for free up to 5 days (00:00am event destination time) before event date and receive a full refund. Cancel within 5 days (00:00am event destination time) of event date for 50% refund. Cancellations made within 2 days of event date are non-refundable. Cancellations can only be made via email to the address on your booking confirmation. Requests for full refunds within 5 days of the event date will be considered in light of certain circumstances, on a case by case basis, and fulfilled at our discretion.
- All tours are subject to a minimum number of participants in order to run. In the highly unlikely event that a paid tour does not run we will refund the amount paid when booking.
- The deposit paid when booking must be paid using a valid Credit Card or Debit Card. You confirm that all information submitted by you to HCI, including Credit card / Debit card details, are complete and accurate and that you have been granted the required permissions and authorisations to use said card.
- You will receive a booking confirmation via email shortly after completing the booking process, provided that all information submitted is correct and there is sufficient funds available to the credit / debit card used to complete the transaction. If you do not receive a confirmation e-mail please contact us after checking your junk mail folder.
- Credit / Debit card details are entered on a secure page and transferred using SSL technology. Payment is processed by a trusted, secure & reputable payment portal.
- All currency conversions displayed on HCI sites are calculated by using an exchange rate derived from a third party reputable currency conversion website in real time.
- Please have your ticket / booking confirmation available on arrival to the tour starting point either in printed form or on a mobile device. Students who have availed of the student price may be required to show valid student ID on arrival. Should this not be possible you will be required to pay the full amount, less deposit paid.
- All participants attending the Backpacker Pub Crawl must be aged 18 or over, with a valid passport, driver's license or national ID card as proof of age.
- HCI may offer you the opportunity, via email, to review the tour in relation to your experience and your opinion. Your review may be visible on our site(s). We may also include a link to the relevant TripAdvisor listing for you to submit a review there if you so choose.
- Participation on any tour is strictly voluntary and both your freelance guide and HCE reserve the right to deny participation to anybody at any time at our discretion. Neither HCE, its contractors, parent or subsidiary companies, partners, employees or freelance tour guides accept any liability or responsibility for any injury, loss, damage, inconvenience or other sustained by any person using its services, nor to their property, howsoever caused.
- HCI and HCE will never sell or provide your personal information to any third party. We reserve the right to use data given to us for internal marketing and research purposes. Pictures taken during tours may be used for marketing purposes and on our social media platforms.